April 2, 2026via Forrester Blog
How CommBank Blends Customer, Digital, and AI Leadership
Why it matters
Enterprise AI leadership structure is evolving beyond traditional CTO roles, with major banks like CommBank pioneering unified digital-data-AI executive positions that could reshape how large organizations govern AI transformation.
Key signals
- Five months ago analysis on banking's new power role
- Chief Digital, Data, and AI Officer as unified executive mandate
- CommBank as case study for organizational AI leadership
The hook
Banking's new power role: Chief Digital, Data & AI Officer. CommBank shows how to unify three critical functions under one strategic vision.
Co-written with Janis Teo, Senior Research Associate Five months ago, I published a blog post about banking’s new power role: the chief digital, data, and AI officer – an executive mandate designed not just for a simple consolidation for efficiency, but to unify digital, data and AI around a single strategic vision for growth, decision-making […]
Relevance score:75/100