Friday, March 13, 2026
Top story
Platform WatchIntercom Blog
Transformation in action: What it takes to automate 81% of your customer service while improving CX
Intercom's three-year AI-first transformation demonstrates how companies can achieve aggressive automation of support workflows without degrading customer experience—a key proof point for AI agents in production at scale.
81% customer service automation rate achieved
The briefs
Meta is using AI-powered code transformation tools to solve a critical infrastructure problem: applying security patches at scale across massive codebases. This is a practical, production-grade application of LLMs to engineering velocity and security compliance.
Meta's engineering blog announces AI codemods for Android security patching