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3 Ways to Connect Agentforce Agents and Slackbot to External MCP Servers

Salesforce just unlocked external system integrations for Agentforce agents—no more walled gardens.

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AI agents and the coordination of work.AI illustration by KeyNews
The KeyNews take

Why it matters

Salesforce is expanding Agentforce's capability to connect with external MCP servers, reducing vendor lock-in and enabling enterprises to build agent workflows across their entire tech stack. This is a critical infrastructure move for the emerging agent economy.

The key facts

9 to know
  1. Agentforce agents can now authenticate and connect to external MCP servers

  2. Slackbot integration with external systems now possible

  3. Authentication and authorization patterns for cross-org agent workflows documented

  4. Published July 28, 2026

  5. Reduces Salesforce org dependency for agent-driven workflows

  6. Agentforce agents now support external MCP (Model Context Protocol) server connections

  7. Slackbot integration with external systems enabled

  8. Authentication and authorization design for cross-org system access

  9. Feature addresses enterprise need for multi-system agent orchestration

Go to the source

Salesforce Blogsalesforce.com

Publisher excerpt: Design authentication and authorization to allow Agentforce agents and Slackbot to connect to external systems outside your Salesforce org.
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