WorkThe story, in brief

A Guide to Which AI to Use in the Agentic Era

Everyone is focused on chatbots. Nobody is talking about how to choose AI for actual business workflows.

Illustration of independent geometric mechanisms passing paper tasks along branching amber tracks.
AI agents and the coordination of work.AI illustration by KeyNews
The KeyNews take

Why it matters

As AI moves beyond conversational interfaces into autonomous agents, leaders need new frameworks for selecting the right AI tools for specific business functions rather than defaulting to general-purpose chatbots.

The key facts

3 to know
  1. AI evolution from chatbots to agentic workflows

  2. Guide framework for AI tool selection

  3. Shift from general-purpose to function-specific AI deployment

Go to the source

One Useful Thing (Ethan Mollick)oneusefulthing.org

Publisher excerpt: It's not just chatbots anymore
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