ToolsThe story, in brief
AI is approving our pull requests: Here’s how we made it safe
Not a pilot. Intercom deployed AI agents to approve production code across engineering.
The KeyNews take
Why it matters
Real-world deployment case study showing how enterprises are operationalizing AI agents in mission-critical workflows (code review/approval), with practical guardrails for safety and governance.
The key facts
6 to knowIntercom using AI for pull request approval in production
Focus on safety mechanisms and risk mitigation for code approval
Enterprise deployment of AI agents in critical development workflow
Focus on safety mechanisms for automated code review
Increased code production velocity via AI assistance
Published April 2026 - suggests maturity of AI code review workflows
Go to the source
Intercom Blogintercom.com
Publisher excerpt: We're producing more code than ever at Intercom. Here's how we're safely using AI for PR approval.