Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Intercom ships evaluation and release controls for Fin, its customer-service AI agent.
Why it matters
A product company adds production-grade testing and rollout infrastructure for its AI agent. Practitioners deploying conversational AI now have a standard pattern for safe iteration.
The key facts
8 to knowIntercom Fin gains pre-launch testing capabilities
Live conversation evaluation system for production agents
Staged rollout controls for agent changes
Post-deployment monitoring and confidence metrics
Focus on safe iteration patterns for customer-service AI
Intercom Fin evaluation system covers pre-launch testing, staged rollout, and live conversation monitoring
Feature enables A/B testing and confidence measurement for agent changes
Published August 2026; positions Fin as production-grade customer-service agent with ops tooling
Go to the source
Intercom Blogintercom.com
Publisher excerpt: Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.