Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Intercom's Fin now ships with staged rollouts and live eval—test agent changes before they touch customers.
Why it matters
Fin gains pre-production testing, canary deployment, and continuous production monitoring. A practitioner can now validate agent behavior changes in staging, roll them with percentage-based control, and measure live conversation quality. The catch: product announcement; no pricing, quota limits, or independent deployment outcomes disclosed.
The key facts
9 to knowFin gains evaluation system for pre-live testing
Staged rollout capability with control
Live conversation evaluation and monitoring
No pricing, quotas, or measurement baselines disclosed
Published August 13, 2026
Pre-live testing for Fin agent changes
Staged rollout with control mechanisms
Complete lifecycle evaluation: before, during, after deployment
Announced August 13, 2026
Go to the source
Intercom Blogintercom.com
Publisher excerpt: Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.