Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents
Over 1,000 end users weigh in: AI agents are capable, but trust remains the ceiling.
Why it matters
A survey-based sentiment snapshot of how enterprise and consumer users perceive agent autonomy, capability, and trustworthiness—actionable for practitioners sizing adoption risk and for teams framing agent rollouts.
The key facts
8 to knowSurvey of 1,000+ end users on AI agent perception
Measures reported capability assessment, trust levels, and interaction comfort
Published by Intercom (a CX/support platform vendor)
No specific sentiment percentages or trust scores disclosed in title/description
Survey of 1,000+ end users on AI agent sentiment
Data on perceived capability vs. actual trust in agents
Published September 2026
Sentiment data source: Intercom customer base
Go to the source
Intercom Blogintercom.com
Publisher excerpt: We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.