AWS and Salesforce Put CRM Data, AI Agents, and Model Choice Into the Tools Teams Use Every Day
AWS and Salesforce embed agents and model choice directly into Slack and Quick — turning every team's daily workflow into an agent interface.
Why it matters
Two enterprise giants are shipping agent infrastructure into the tools teams already use (Slack, Salesforce, Amazon Quick), with bidirectional voice and data context — this is the app-layer agents story, not a new model or platform.
The key facts
10 to knowSalesforce data and actions integrated into Amazon Quick
AWS agents deployed into Slack
Agent2Agent (A2A) support for real-time bidirectional voice between Agentforce Voice and Amazon Connect
No migrations required; data stays in existing systems
Model choice enabled (not locked to one vendor)
AWS agents now available in Slack
Agent2Agent (A2A) voice support enables real-time bidirectional communication between Agentforce Voice and Amazon Connect Customer
No data migration required
Focus on embedded AI in existing enterprise tools (Slack, Salesforce, Amazon Connect)
Partnership expansion between AWS and Salesforce on enterprise AI
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: New integrations bring Salesforce data, context, and actions into Amazon Quick, AWS agents into Slack, and Agent2Agent (A2A) support for real-time, bidirectional voice between Agentforce Voice and Amazon Connect Customer — putting AI where customers work, grounded in data they trust, without…