ToolsSeptember 15, 2026via Salesforce Newsroom
AWS and Salesforce Put CRM Data, AI Agents, and Model Choice Into the Tools Teams Use Every Day
Why it matters
Two enterprise giants are shipping agent infrastructure into the tools teams already use (Slack, Salesforce, Amazon Quick), with bidirectional voice and data context — this is the app-layer agents story, not a new model or platform.
Key signals
- Salesforce data and actions integrated into Amazon Quick
- AWS agents deployed into Slack
- Agent2Agent (A2A) support for real-time bidirectional voice between Agentforce Voice and Amazon Connect
- No migrations required; data stays in existing systems
- Model choice enabled (not locked to one vendor)
- AWS agents now available in Slack
- Agent2Agent (A2A) voice support enables real-time bidirectional communication between Agentforce Voice and Amazon Connect Customer
- No data migration required
- Focus on embedded AI in existing enterprise tools (Slack, Salesforce, Amazon Connect)
- Partnership expansion between AWS and Salesforce on enterprise AI
The hook
AWS and Salesforce embed agents and model choice directly into Slack and Quick — turning every team's daily workflow into an agent interface.
New integrations bring Salesforce data, context, and actions into Amazon Quick, AWS agents into Slack, and Agent2Agent (A2A) support for real-time, bidirectional voice between Agentforce Voice and Amazon Connect Customer — putting AI where customers work, grounded in data they trust, without requiri…