ToolsThe story, in brief
BNY Built Its Digital Workforce Backward — And It’s Working
Not a pilot. BNY deployed 130+ AI agents across workflows—by training humans first.
The KeyNews take
Why it matters
BNY's deployment of 130+ digital agents demonstrates that agentic AI adoption succeeds when enterprises prioritize governance and workforce readiness over speed-to-scale. This challenges the move-fast narrative and offers a replicable playbook for enterprise leaders navigating agent deployment.
The key facts
4 to know130+ digital agents deployed at BNY
Governance platform built before agent deployment
Workforce training completed pre-rollout
Agentic AI sequencing strategy prioritized institutional readiness over rapid scaling
Go to the source
Forrester Blogforrester.com
Publisher excerpt: Agentic AI works when you sequence it right. See how BNY built a governed platform and trained its workforce before deploying 130+ digital employees.