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ToolsThe story, in brief

BNY Built Its Digital Workforce Backward — And It’s Working

Not a pilot. BNY deployed 130+ AI agents across workflows—by training humans first.

Reporting by Forrester Blog 1 min brief
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People, judgement and the changing nature of work.AI illustration by KeyNews
The KeyNews take

Why it matters

BNY's deployment of 130+ digital agents demonstrates that agentic AI adoption succeeds when enterprises prioritize governance and workforce readiness over speed-to-scale. This challenges the move-fast narrative and offers a replicable playbook for enterprise leaders navigating agent deployment.

The key facts

4 to know

  1. 130+ digital agents deployed at BNY

  2. Governance platform built before agent deployment

  3. Workforce training completed pre-rollout

  4. Agentic AI sequencing strategy prioritized institutional readiness over rapid scaling

Go to the source

Forrester Blogforrester.com

Publisher excerpt: Agentic AI works when you sequence it right. See how BNY built a governed platform and trained its workforce before deploying 130+ digital employees.
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