Build an agentic incident triage assistant with Amazon Quick and New Relic
Not a pilot. Engineering teams can now automate incident triage with a single prompt—Amazon Quick agent investigates, assembles RCA, and creates tracked tasks across New Relic and Asana.
Why it matters
Amazon Quick enables agentic workflow automation for mission-critical incident response, reducing triage time and handoff friction. This is production-ready tooling for DevOps teams to deploy agent-based incident management at scale.
The key facts
6 to knowAmazon Quick agent orchestrates incident triage workflow
Integrates New Relic Model Context Protocol (MCP) Server
Native Asana integration for task handoff
Single-prompt incident investigation and RCA generation
Evidence links and root cause analysis automation
Published by AWS ML blog (credible source, production-focused)
Go to the source
AWS Machine Learning Blogaws.amazon.com
Publisher excerpt: This post shows engineering teams how to apply that principle to one of the most time-sensitive workflows in engineering: incident triage. You will build a custom incident triage assistant agent using Amazon Quick that orchestrates a response with the New Relic Model Context Protocol (MCP) Server…