ToolsJuly 16, 2026via AWS Machine Learning Blog
Building a restaurant telephony AI host with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic
Why it matters
AWS is democratizing agent deployment at the application layer. This walkthrough shows enterprise teams how to build production voice AI that handles real customer interactions, using Bedrock AgentCore and Nova 2 Sonic. It's a signal that agent-as-a-product is moving from research demos to actual deployable infrastructure.
Key signals
- Amazon Bedrock AgentCore used to host and run agents in production
- Amazon Nova 2 Sonic for real-time speech processing
- Model Context Protocol (MCP) integration with restaurant backend systems
- Full stack deployment via AWS CDK
- SIP gateway on Amazon ECS/Fargate for phone call bridging
- Session pre-warming to eliminate dead air during ring
- End-to-end voice ordering from greeting to confirmation
The hook
Not a pilot. Amazon just showed how to deploy voice AI agents into live restaurant phone lines—end-to-end.
In this post, we show you how to build a voice ordering system that answers a phone number and takes the order from greeting to confirmation. The system uses Amazon Bedrock AgentCore to host and run the agent and Amazon Nova 2 Sonic for real-time speech, connected to a restaurant backend through the…