Building a restaurant telephony AI host with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic
Not a pilot. Amazon just showed how to deploy voice AI agents into live restaurant phone lines—end-to-end.
Why it matters
AWS is democratizing agent deployment at the application layer. This walkthrough shows enterprise teams how to build production voice AI that handles real customer interactions, using Bedrock AgentCore and Nova 2 Sonic. It's a signal that agent-as-a-product is moving from research demos to actual deployable infrastructure.
The key facts
7 to knowAmazon Bedrock AgentCore used to host and run agents in production
Amazon Nova 2 Sonic for real-time speech processing
Model Context Protocol (MCP) integration with restaurant backend systems
Full stack deployment via AWS CDK
SIP gateway on Amazon ECS/Fargate for phone call bridging
Session pre-warming to eliminate dead air during ring
End-to-end voice ordering from greeting to confirmation
Go to the source
AWS Machine Learning Blogaws.amazon.com
Publisher excerpt: In this post, we show you how to build a voice ordering system that answers a phone number and takes the order from greeting to confirmation. The system uses Amazon Bedrock AgentCore to host and run the agent and Amazon Nova 2 Sonic for real-time speech, connected to a restaurant backend through…