Cisco bets on AI agents to redefine workplace collaboration
Cisco just turned Webex into an AI operating system. Here's what that means for enterprise collaboration.
Why it matters
Cisco is shipping AI agents directly into its Webex platform—transforming videoconferencing from a meeting tool into a workspace automation layer. This is a significant app-layer deployment that signals how incumbents are embedding agentic AI into existing enterprise workflows rather than building greenfield tools.
The key facts
5 to knowCisco announced AI-powered updates to Webex platform
Product suite includes collaboration hardware, AI agents, contact center software, and security enhancements
Positioning Webex as 'intelligent operating system for work'
Focus on AI agents working alongside humans in workplace collaboration
Includes contact center software capabilities
Go to the source
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Publisher excerpt: Cisco Systems Inc. today unveiled a set of collaboration and customer experience products that transform its Webex videoconferencing platform into what executives describe as an intelligent operating system for work. The updates span collaboration hardware, AI agents, contact center software and…