Cisco brings collaborative agents and Claude into Webex chats
Cisco embeds Claude and third-party agents into Webex group chats—not as sidebars, but as team members you can @mention to schedule, take notes, and track tasks.
Why it matters
Collaboration vendors are racing to embed agents where work happens. Cisco's move brings Claude Managed Agents and OpenAI's dot agents into shared spaces, but the real story is the pricing wall: advanced agent features require a new 'Enhanced AI Offer' add-on with undisclosed pricing, and translation is metered at 50 min/user/month.
The key facts
9 to knowCollaborative agents accessible via @mention in Webex spaces to schedule meetings, take notes, track tasks
Third-party agents integrated: Anthropic Claude Managed Agents and OpenAI dot agents
Native Webex agents: Personal Agents for Webex Calling (Q1 2027), Translator agent (controlled availability, GA November), AI Coach for Vidcast (available now)
Translator agent supports 10 languages; 50 minutes translation per user per month, additional usage requires add-on
Pricing: basic AI features included in Webex Suite ($25/user/month); advanced agent features require new 'Enhanced AI Offer for AI' add-on with pricing TBD
Enhanced AI Offer available in coming weeks; no usage-based costs disclosed
Analyst note (Metrigy): agents in collaboration software offer context-saving potential but require deep integrations to external data sources (CRM, ERP, project management) to be effective
Aragon Research: Webex assistant has better context awareness than competitors; could be sold unbundled
Competitive context: Slack with Claude Tag, Zoom with ZoomMate also embedding agents
Go to the source
Computerworldcomputerworld.com
Publisher excerpt: Cisco is adding AI agents to Webex group chats so colleagues can assign them work and share the results, part of a wider revamp of the Webex app. Announced at the WebexOne conference Wednesday, users will soon be able to @mention agents in Webex “spaces” to help schedule meetings, take notes, and…