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Consumers Aren’t Ready To Delegate Payments To AI Agents

Nobody is talking about the real blocker for agentic commerce: it's not technology, it's trust.

Reporting by Forrester Blog 1 min brief
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The KeyNews take

Why it matters

As AI agents move from research to deployment, consumer trust and willingness to delegate financial decisions emerge as a critical adoption barrier—not technical capability. This shapes product strategy and go-to-market for any company building autonomous shopping agents.

The key facts

8 to know

  1. Forrester research on consumer readiness for AI agents handling payments

  2. Trust identified as primary barrier to agent adoption in commerce

  3. Consumer delegation hesitancy in financial decision-making

  4. Published June 2026 — agentic commerce moving into mainstream visibility

  5. Consumer willingness to delegate payments to AI agents is low

  6. Trust identified as primary barrier to AI agent adoption in financial transactions

  7. Source: Forrester research/survey data on consumer sentiment

  8. Published June 2026 — recent consumer research on AI agent readiness

Go to the source

Forrester Blogforrester.com

Publisher excerpt: AI agents may soon be able to shop and pay on consumers’ behalf. But today, most consumers aren’t willing to hand over the keys - trust is the real barrier. Learn more.
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