ToolsThe story, in brief
CVS Health to Deliver Faster, More Personalized Call Center Care for Millions of Members with Salesforce’s Agentforce Health
CVS Health deployed AI agents across millions of member calls. Not a pilot—live production at scale.
The KeyNews take
Why it matters
Healthcare's largest retail player is using Salesforce's agentic AI to automate customer service at scale, signaling enterprise adoption of AI agents moving from demos to real-world healthcare operations affecting patient experience and operational efficiency.
The key facts
6 to knowCVS Health deploying Salesforce Agentforce Health for call center operations
Deployment reaches millions of members
Focus on faster, more personalized care delivery
Agentforce Health is Salesforce's healthcare-specific agent product
Production deployment (not pilot stage)
Addresses call center automation and member engagement
Go to the source
Salesforce Newsroomsalesforce.com