WorkThe story, in brief
Disintegrating the Org Chart: ServiceNow’s Jacqui Canney
ServiceNow embedded AI agents into employee onboarding. Here's how they're automating HR workflows at scale.
The KeyNews take
Why it matters
Enterprise AI deployment showing real organizational transformation—ServiceNow is moving beyond pilots to embed AI agents into core HR processes, demonstrating how leading software companies are using AI to reshape internal operations and free up human capacity.
The key facts
5 to knowServiceNow deployed AI agents into employee onboarding processes
AI agents used to automate tasks and personalize employee experiences
Focus on freeing up people to focus on higher-value work
Jacqui Canney holds title of Chief People and AI Enablement Officer
Enterprise AI integration into core business processes (not pilot stage)
Go to the source
MIT Sloan Management Reviewsloanreview.mit.edu
Publisher excerpt: In this episode of the Me, Myself, and AI podcast, Sam Ransbotham is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and…