Empowering teams to unlock insights faster at OpenAI
OpenAI just shipped an internal research assistant that processes millions of support tickets in real-time. Here's what that tells us about where AI agents are heading.
Why it matters
OpenAI is dogfooding an AI research assistant for internal knowledge work at scale—a signal that agentic workflows for document analysis and insight generation are moving from concept to operational reality in enterprise settings.
The key facts
9 to knowOpenAI research assistant processes millions of support tickets
Tool designed for cross-team insight surfacing and analysis
Internal deployment suggests validation of agentic knowledge-work capabilities
Focus on scaling 'curiosity' across teams indicates multi-user, exploratory use case
OpenAI launched internal research assistant for team collaboration
Tool processes millions of support tickets to surface insights
Designed to scale insight discovery across organization
Real-world LLM application in support/operations workflow
Published Sept 29, 2025
Go to the source
OpenAI Blogopenai.com
Publisher excerpt: OpenAI’s research assistant helps teams analyze millions of support tickets, surface insights faster, and scale curiosity across the company.