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ToolsThe story, in brief

Extending Fin as the most open Agent platform

Intercom's Fin agent now works on top of HubSpot and Freshworks—no migration required.

Reporting by Intercom Blog 1 min brief
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AI agents and the coordination of work.AI illustration by KeyNews
The KeyNews take

Why it matters

Intercom is positioning Fin as a platform-agnostic AI agent, removing switching costs and expanding TAM by letting enterprise helpdesk users deploy AI without rip-and-replace. This signals a shift toward interoperable agent infrastructure.

The key facts

8 to know

  1. Fin available as Service Agent on HubSpot integration

  2. Fin available as Service Agent on Freshworks integration

  3. Positioning as 'most open Agent platform'

  4. No migration required to deploy Fin

  5. Targets existing helpdesk users

  6. Fin available as Service Agent on HubSpot

  7. Fin available as Service Agent on Freshworks

  8. No helpdesk migration required

Go to the source

Intercom Blogintercom.com

Publisher excerpt: Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.
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