Florida Prepaid’s Call Center Never Closes Thanks to Agentforce Voice
Not a pilot. Florida Prepaid deployed AI voice agents across 100% of after-hours support.
Why it matters
Salesforce's Agentforce Voice is moving from beta to production deployment at scale, handling three-quarters of daytime calls and eliminating after-hours wait queues entirely. This signals growing enterprise adoption of voice AI for customer-facing operations.
The key facts
9 to knowAgentforce Voice handles 75% of business-hours calls at Florida Prepaid
100% of after-hours callers routed through AI voice agent
Published by Salesforce (vendor-sourced case study)
Production deployment across full call center operations
After-hours support previously unavailable — now always operational
Agentforce Voice handles 75% of business-hours inbound calls at Florida Prepaid
100% of after-hours callers routed to AI voice agent path
Production deployment (not pilot) across call center operations
Case study published by Salesforce (May 2026)
Go to the source
Salesforce Blogsalesforce.com
Publisher excerpt: Agentforce Voice is now the first point of contact for 75% of business-hours calls and gives 100% of after-hours callers a path forward.