ToolsThe story, in brief
Freshworks unveils Freddy AI Agent Studio and MCP Gateway for Freshservice
Freshworks ships no-code AI Agent Studio. Enterprises can now build custom agents without engineering—straight into service workflows.
The KeyNews take
Why it matters
Freshworks is democratizing agentic AI for IT ops teams. The no-code Agent Studio lowers the barrier to enterprise agent deployment, signaling the shift from model capability races to workflow-embedded automation products.
The key facts
5 to knowFreddy AI Agent Studio: no-code agent builder for Freshservice
MCP Gateway announced for model context protocol integration
Prebuilt agent templates available for rapid deployment
Platform: Freshservice IT service management (ITSM)
Announcement venue: Freshworks annual Refresh conference
Go to the source
SiliconAnglesiliconangle.com
Publisher excerpt: Freshworks Inc. today unveiled an expanded set of agentic capabilities in its Freshservice information technology service management platform led by a new no-code Freddy AI Agent Studio that lets enterprises build, customize, or deploy prebuilt artificial intelligence agents across service…