Going from two to three - how enterprise apps are making space for AI
Enterprise software is no longer a two-player game. AI forces a fundamental shift in how people, applications, and autonomous systems interact — and who's accountable when something breaks.
Why it matters
As AI moves into enterprise workflows, the traditional user-app relationship is splitting into three roles: human, application, and AI agent. This changes everything about accountability, governance, and how work actually gets done in large organizations.
The key facts
8 to knowOracle NetSuite framing: two-way (people + apps) → three-way (people + apps + AI)
Accountability and role definition emerging as central design question
Users reshaping software itself — not just configuring it
Enterprise deployment angle: how organizations are adapting governance for AI agents in production
Oracle NetSuite executive argues AI introduces a three-party arrangement in enterprise software
Shift implies new accountability structures in enterprise AI deployment
Users gaining ability to reshape software behavior through AI mediation
Applies to how workers will interact with legacy enterprise applications going forward
Go to the source
diginomicadiginomica.com
Publisher excerpt: Enterprise software runs on a simple two-way relationship between people and applications. Oracle NetSuite's Brian Chess argues AI is now forcing a three-way arrangement instead - one with clearly defined, accountable roles, while letting users reshape the software itself.