How BBVA is scaling AI from pilot to practice across the org
Not a pilot. BBVA deployed ChatGPT Enterprise across the org—20,000+ custom GPTs, 80% efficiency gains.
Why it matters
Enterprise AI adoption is moving from proof-of-concept to scaled deployment. BBVA's case demonstrates how large financial institutions are operationalizing LLMs across workflows, signaling confidence in production readiness and ROI.
The key facts
9 to knowBBVA embedded ChatGPT Enterprise into daily operations
Created 20,000+ custom GPTs
Achieved up to 80% efficiency gains
Measurable employee hour savings reported
Published by OpenAI (official customer case study)
BBVA embedded ChatGPT Enterprise into daily workflows
Created 20,000+ custom GPTs internally
Saved measurable employee hours per week
Deployment spans across the organization (not pilot-stage)
Go to the source
OpenAI Blogopenai.com
Publisher excerpt: BBVA is embedding ChatGPT Enterprise into daily work, saving employee hours each week, creating 20,000+ custom GPTs, and achieving up to 80% efficiency gains.