ToolsThe story, in brief
How ‘Bobbi’ Is Transforming the Way People Interact with Law Enforcement
Not a pilot. Thames Valley Police deployed AI agents across 400,000 annual case-status calls.
The KeyNews take
Why it matters
Salesforce's Agentforce (Bobbi) is shipping real AI agent automation into law enforcement operations, reducing non-emergency call volume by automating case inquiry routing. This is a production deployment of agentic AI, not a proof-of-concept—showing how enterprise AI products are solving operational friction at scale.
The key facts
5 to know400,000 nonemergency calls annually were case-status inquiries (not crime reports)
Average wait time: up to 24 minutes per call
Deployed across Thames Valley Police and Hampshire and Isle of Wight Constabulary
Product: Salesforce Agentforce (Bobbi)
Published June 18, 2026
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: Key Takeaways For years, nearly half of all nonemergency calls to Thames Valley Police and Hampshire and Isle of Wight Constabulary weren’t reports of new crimes. They were people asking the same question: What’s happening with my case? Roughly 400,000 calls a year, just to chase an update. Callers…