AgentsThe story, in brief
How Business Applications Become Agentic
Enterprise software isn't adding features. It's becoming autonomous. CRM, ERP, HCM are shifting from systems of record to systems of action.
The KeyNews take
Why it matters
The shift from task-centric to agentic enterprise applications represents a fundamental architectural change in how business software operates — moving from employee tools to autonomous workers. This changes how practitioners evaluate, deploy, and architect business systems.
The key facts
4 to knowCRM, ERP, HCM, supply chain systems transitioning from digital records to autonomous systems
Framed as largest business software shift since cloud computing
Focus on autonomous action rather than employee task support
Enterprise application architecture fundamentally changing
Go to the source
Forrester Blogforrester.com
Publisher excerpt: Make no mistake: We are not in the next feature cycle for enterprise applications. We are in the largest shift in business software since cloud computing. For decades, apps like customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and supply…