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How CommBank Blends Customer, Digital, and AI Leadership

Banking's new power role: Chief Digital, Data & AI Officer. CommBank shows how to unify three critical functions under one strategic vision.

Reporting by Forrester Blog 1 min brief
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Why it matters

Enterprise AI leadership structure is evolving beyond traditional CTO roles, with major banks like CommBank pioneering unified digital-data-AI executive positions that could reshape how large organizations govern AI transformation.

The key facts

3 to know

  1. Five months ago analysis on banking's new power role

  2. Chief Digital, Data, and AI Officer as unified executive mandate

  3. CommBank as case study for organizational AI leadership

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Forrester Blogforrester.com

Publisher excerpt: Co-written with Janis Teo, Senior Research Associate Five months ago, I published a blog post about banking’s new power role: the chief digital, data, and AI officer – an executive mandate designed not just for a simple consolidation for efficiency, but to unify digital, data and AI around a single…
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