How Higher Ed Is Putting AI Agents to Work
Not a pilot. Penn State and DePaul deployed AI agents across student support workflows.
Why it matters
Real-world agent deployments in higher ed show how institutions are using autonomous systems to connect fragmented data and rethink student support — a pattern practitioners building or buying agent platforms should study.
The key facts
10 to knowPenn State deploying AI agents for student support
DePaul University deploying AI agents for student support
Agents connecting fragmented data systems
Focus on routine task automation and student journey support
Source: Salesforce (vendor perspective)
Penn State and DePaul University deployed AI agents for student support
Agents connect fragmented data across systems
Use case: routine administrative task automation plus student journey support
Focus on multi-step workflows, not single-turn automation
Source: Salesforce (vendor perspective on higher-ed deployments)
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: At Penn State and DePaul University, AI agents are doing more than automating administrative work. By using AI to connect fragmented data and handle routine tasks, colleges can rethink how they support students in their educational journeys.