AgentsSeptember 4, 2026via AWS Machine Learning Blog
How Intuit built an agentic disaster recovery assistant with Amazon Bedrock
Why it matters
Real agent deployment in mission-critical infrastructure (disaster recovery) shows how enterprises are moving beyond chatbots to autonomous systems that execute multi-step, safety-gated workflows. The audit trail and policy compliance layer is the blueprint other ops teams will copy.
Key signals
- Intuit built EWOK Agent on Amazon Bedrock
- Agent handles production failovers from plain-language requests
- Every action is audited and policy-compliant
- Use case: disaster recovery at scale
- On-call engineers interact via natural language
- Safety mechanisms built into the agentic loop
- Intuit built EWOK Agent for disaster recovery on Amazon Bedrock
- Agent executes production failovers from natural-language requests
- System maintains full audit trail and policy compliance
- On-call engineers trigger complex workflows via plain-language interface
- Demonstrates agent safety and governance in production at scale
- Uses Amazon Bedrock as the underlying platform
The hook
Not a pilot. Intuit deployed AI agents across production failovers—turning plain-language requests into audited, policy-compliant infrastructure commands.
Disaster recovery at scale is hard. Learn how Intuit built EWOK Agent, an agentic disaster recovery assistant on Amazon Bedrock that lets on-call engineers run production failovers from a plain-language request while keeping every action audited, policy-compliant, and safe.