ToolsThe story, in brief
How Kogan.com Automated 67% of Customer Inquiries and Tripled Resolution
Not a pilot. Kogan.com automated 67% of customer inquiries with Agentforce—resolution rate jumped from 6% to 67%.
The KeyNews take
Why it matters
Real-world deployment of AI agents in customer service at scale shows measurable ROI beyond benchmarks. This is how companies are actually extracting value from generative AI today.
The key facts
9 to know67% of customer inquiries automated
Resolution rate increased from 6% to 67%
Salesforce Agentforce deployment
Multiple use cases implemented
E-commerce/retail vertical
Kogan.com automated 67% of customer inquiries using Agentforce
Multi-use case deployment across customer interactions
Salesforce Agentforce product
Published Jul 2026
Go to the source
Salesforce Blogsalesforce.com
Publisher excerpt: By deploying Agentforce across multiple use cases, Kogan.com automated more than half its customer interactions and grew resolution rate from 6% to 67%.