Introducing Salesforce Headless 360. No Browser Required.
Salesforce just turned its entire platform into agent-native infrastructure. Every workflow is now API-first, MCP-ready, and AI-executable.
Why it matters
Salesforce is removing the UI layer as the constraint for AI agents, enabling autonomous execution across CRM, commerce, and service workflows. This represents a shift from AI-as-copilot to AI-as-operator in enterprise software.
The key facts
4 to knowSalesforce Headless 360 makes all Salesforce products accessible via APIs, MCP tools, and CLI commands
Agents can now directly execute CRM, commerce, and service workflows without browser UI dependency
Platform redesigned for agent-native architecture rather than human-UI-first design
Positions Salesforce to capture agent workflow automation in enterprise customer/sales/service operations
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: Everything on Salesforce is now an API, MCP tool, or CLI command, and agents can use all of it.