It’s An Agent’s World: Customer Insights From The Bot And Agent Trust Management Software Forrester Wave™ Evaluation
Enterprise customers are deploying bots and agents at scale — and trust management just became table stakes.
Why it matters
Forrester's Wave evaluation of bot and agent trust management vendors reveals how enterprises are operationalizing agent deployments and what governance capabilities matter most in production.
The key facts
8 to knowForrester Wave evaluation of bot and agent trust management software
Customer reference feedback on agent product usage and pain points
Trust management emerging as a category in agent deployments
Published September 18, 2026
Forrester Wave evaluation focuses on bot and agent trust management software category
Study includes customer reference interviews on production agent deployments
Trust and governance emerging as key decision factors for enterprise agent adoption
Published Sep 2026 — reflects current state of agent maturity in enterprise
Go to the source
Forrester Blogforrester.com
Publisher excerpt: One of the best parts about authoring a Forrester Wave is getting to speak to customer references. Every vendor in the Wave evaluation connects me with customers who talk about how they use the product, what they like, and what they wish was better. While a lot of that goes into evaluating vendors…