It’s An Agent’s World: Customer Insights From The Forrester Wave™: Bot And Agent Trust Management Software, Q2 2026
Bot and agent trust management is now a category. Here's what enterprises actually need.
Why it matters
The emergence of a dedicated trust-management software category signals that agent deployment has matured past pilots—enterprises are standardizing on governance, monitoring, and reliability tools for autonomous systems in production.
The key facts
8 to knowForrester Wave Q2 2026: Bot and Agent Trust Management Software category
Customer reference interviews reveal real deployment use cases and pain points
Trust management (governance, monitoring, reliability) is now a discrete software category
Agent deployments appear widespread enough to justify vendor evaluation framework
Forrester Wave evaluates bot and agent trust management vendors (Q2 2026)
Category emergence signals agent production adoption
Customer references highlight deployment priorities and vendor gaps
Trust management is now a distinct software category
Go to the source
Forrester Blogforrester.com
Publisher excerpt: One of the best parts about authoring a Forrester Wave™ is getting to speak to customer references. Every vendor in the Wave evaluation connects me with customers who talk about how they use the product, what they like, and what they wish was better. While a lot of that goes into evaluating vendors…