Meet Customers Where They Are: Agentforce Contact Center Now Offers WhatsApp Voice
Salesforce Agentforce now handles WhatsApp voice calls. Contact centers just got a new deployment surface.
Why it matters
Salesforce is expanding its AI agent deployment surface by adding WhatsApp voice to Agentforce Contact Center, enabling enterprises to deliver AI-powered support across messaging and voice on a platform where 2B+ users already spend time. For contact center leaders, this is a feature parity play—bringing CRM context, real-time AI, and voice to where customers already communicate.
The key facts
8 to knowAgentforce Contact Center adds WhatsApp voice capability
Integrates voice, messaging, CRM data, and AI in single platform
Real-time support delivery on WhatsApp
Published May 13, 2026 (recent)
Salesforce Agentforce Contact Center adds WhatsApp voice support
Integration combines voice, messaging, CRM data, and AI in single channel
Real-time support delivery on customer-preferred messaging platform
Feature ships as part of broader Agentforce product suite
Go to the source
Salesforce Blogsalesforce.com
Publisher excerpt: Bring voice, messaging, CRM data, and AI together to deliver seamless, real-time support to customers directly on WhatsApp.