Merck Animal Health Selects Salesforce’s Agentforce Life Sciences for Customer Engagement to Transform Animal Care and Enhance Support Experiences for Employees
Merck Animal Health just deployed Salesforce Agentforce across customer engagement. Here's why life sciences orgs are moving faster than software teams on AI agents.
Why it matters
Enterprise AI adoption is accelerating in regulated verticals. Merck's selection of Agentforce Life Sciences signals that specialized AI agents for compliance-heavy industries are moving from pilot to production—and that vertical-specific models are winning over generic platforms.
The key facts
10 to knowMerck Animal Health selected Salesforce Agentforce Life Sciences
Use case: customer engagement and employee support transformation
Salesforce positions Agentforce as 'world's #1 AI CRM'
Life sciences vertical adoption (regulated industry)
Product: Agentforce Life Sciences (vertical-specific offering)
Merck Animal Health (MSD Animal Health) selects Salesforce Agentforce Life Sciences
Deployment focused on customer engagement and employee support experiences
Salesforce positions Agentforce as #1 AI CRM
Life sciences vertical adoption signal
Published May 6, 2026
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: Wednesday, May 6 2026 – SAN FRANCISCO and RAHWAY, N.J. – Salesforce (NYSE: CRM), the world’s #1 AI CRM, and Merck Animal Health, known as MSD Animal Health outside of the United States and Canada, a division of Merck & Co., Inc. (NYSE: MRK), today announced that Merck Animal Health has selected…