New Research: Field Service Leaders Face a Growing Talent Crisis and ROI Challenge Even as They Double Down on AI Investment
Field service leaders are doubling down on AI — but can't find people to manage it. A new talent crisis is brewing.
Why it matters
AI adoption in field service is accelerating, but workforce readiness lags behind investment. Organizations face a skills gap and organizational change challenge as they deploy agentic systems at scale.
The key facts
9 to knowSalesforce surveyed 2,300+ field service leaders
Report: State of Field Service: The Road to Revenue in the Agentic Era
Field service leaders cite talent preparation and readiness as a major constraint alongside ROI challenges
Heavy AI investment by field service organizations to improve customer satisfaction and productivity
Survey of 2,300+ field service leaders
Focus on workforce readiness gap amid AI investment
Agentic AI framed as productivity and revenue lever
Talent crisis and ROI challenge as twin blockers
Source: Salesforce 'State of Field Service' report
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: Key Takeaways Field service leaders are investing heavily in AI to improve customer satisfaction, boost productivity, and increase revenue. But the pace of change is so rapid that organizations are also struggling to prepare their workforces. Salesforce’s new report, State of Field Service: The…