New Research: Patients Trust Their Doctor’s AI Agents 3x More Than Public AI
90% of patients demand human oversight on medical AI. Healthcare providers now have a trust advantage—if they deploy it right.
Why it matters
Trust in AI is contextual and institutional. Patients accept AI in healthcare when it's embedded in doctor workflows, not when it's a black box. This reshapes how enterprises should think about AI deployment—trust is earned through transparency and human control, not capability alone.
The key facts
7 to know90% of patients want medical AI to have human oversight
Patients trust doctor-deployed AI agents 3x more than public AI tools
Study source: Salesforce research (Jun 2026)
Implications for enterprise AI governance and patient acceptance
90% of patients want human oversight on medical AI agents
Trust gap indicates regulatory and governance implications for enterprise AI deployment
Research suggests healthcare vertical requires different trust/oversight models than consumer AI
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: 90% of patients want medical AI to have human oversight, and they're watching closely to see if healthcare providers will earn that trust.