ToolsThe story, in brief
NTT DATA Group cuts incident analysis to 30 minutes with Codex
Not a pilot. NTT DATA deployed ChatGPT Enterprise across 9,000 employees to cut incident analysis from hours to 30 minutes.
The KeyNews take
Why it matters
Enterprise AI adoption is moving from experimentation to operational scale. NTT DATA's deployment across 9,000 employees using ChatGPT Enterprise + Codex signals how large organizations are embedding AI into critical workflows (incident response) with measurable productivity gains.
The key facts
8 to know9,000 employees using ChatGPT Enterprise and Codex
Incident analysis time reduced to 30 minutes
Focus on secure AI adoption at enterprise scale
Use case: incident response automation
Published July 2026 (OpenAI case study)
Focus on secure AI adoption at scale
Enterprise deployment (not pilot stage)
Published July 2026
Go to the source
OpenAI Blogopenai.com
Publisher excerpt: NTT DATA Group uses ChatGPT Enterprise and Codex to help 9,000 employees automate work, cut incident analysis to 30 minutes, and scale secure AI adoption.