Omnichannel ordering with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic
AWS just showed how to build agents that actually work across channels—using Nova 2 Sonic and AgentCore.
Why it matters
AWS is demonstrating real-world agentic AI deployment patterns for enterprise omnichannel systems, showing how AgentCore and Nova models move from lab to production at scale.
The key facts
11 to knowAmazon Bedrock AgentCore positioned as agentic platform for building/deploying/operating AI agents at scale
Amazon Nova 2 Sonic used as foundation model for agent workloads
Use case: omnichannel ordering system (multi-channel order processing)
Framework-agnostic approach emphasized
Security and scale positioned as key differentiators
Published as AWS ML blog post (tutorial/guidance content)
Amazon Bedrock AgentCore launched as agentic platform
Framework-agnostic and model-agnostic design
Amazon Nova 2 Sonic positioned as reference foundation model
Focus on security and scale for enterprise deployment
Omnichannel ordering system as primary use case
Go to the source
AWS Machine Learning Blogaws.amazon.com
Publisher excerpt: In this post, we'll show you how to build a complete omnichannel ordering system using Amazon Bedrock AgentCore, an agentic platform, to build, deploy, and operate highly effective AI agents securely at scale using any framework and foundation model and Amazon Nova 2 Sonic.