OpenAI introduces Presence to help enterprises build AI agents
OpenAI's new Presence platform is already handling 75% of ChatGPT support tickets—and it's matching human help desk reps in quality.
Why it matters
OpenAI is moving beyond model releases into enterprise agent infrastructure. Presence represents a shift from 'build with our API' to 'use our battle-tested agent platform'—and the fact that it's eating 75% of their own support volume is proof of concept that matters to any enterprise considering agent rollouts.
The key facts
5 to knowProduct: Presence (enterprise AI agent platform)
Use case: Help desk automation / call center
Performance: Matched help desk rep response quality within weeks of deployment
Scale: Processing ~75% of ChatGPT support tickets
Category: Product-layer ship (uses models, not a model release)
Go to the source
SiliconAnglesiliconangle.com
Publisher excerpt: OpenAI Group PBC today introduced a product called Presence that enterprises can use to build artificial intelligence agents. The company is using the software to power its call center. According to OpenAI, Presence matched help desk representatives’ response quality within a few weeks of going…