Platform WatchJuly 23, 2026via SiliconAngle
OpenAI introduces Presence to help enterprises build AI agents
Why it matters
OpenAI is moving beyond model releases into enterprise agent infrastructure. Presence represents a shift from 'build with our API' to 'use our battle-tested agent platform'—and the fact that it's eating 75% of their own support volume is proof of concept that matters to any enterprise considering agent rollouts.
Key signals
- Product: Presence (enterprise AI agent platform)
- Use case: Help desk automation / call center
- Performance: Matched help desk rep response quality within weeks of deployment
- Scale: Processing ~75% of ChatGPT support tickets
- Category: Product-layer ship (uses models, not a model release)
The hook
OpenAI's new Presence platform is already handling 75% of ChatGPT support tickets—and it's matching human help desk reps in quality.
OpenAI Group PBC today introduced a product called Presence that enterprises can use to build artificial intelligence agents. The company is using the software to power its call center. According to OpenAI, Presence matched help desk representatives’ response quality within a few weeks of going live. The platform currently processes about 75% of the ChatGPT […]