WorkThe story, in brief

People really hate AI, so why can’t they get enough?

People claim to hate AI. Then they use it anyway. Here's the paradox reshaping how companies build.

Illustration of two anonymous hands arranging task cards around an amber tool on a shared desk.
People, judgement and the changing nature of work.AI illustration by KeyNews
The KeyNews take

Why it matters

A behavioral contradiction—public skepticism coexists with rising AI adoption—reveals a gap between stated values and actual use patterns that enterprises must account for in deployment strategy and user acceptance planning.

The key facts

8 to know
  1. Springboards CEO framing: 'self-loathing AI' designed for response variety

  2. Article explores the paradox of AI adoption despite stated public dislike

  3. Published October 5, 2026 in MIT Technology Review

  4. Interview-driven narrative; no quantified adoption or sentiment data supplied

  5. Springboards CEO framed their LLM strategy as 'self-loathing AI' — designed for variety over alignment with mainstream preference

  6. Article published October 5, 2026; anecdotal reporting from summer conversations

  7. No quantified adoption data, no measured sentiment shift, no industry-specific deployment outcomes provided

  8. Framing is opinion/analysis, not reporting of a discrete workplace change or policy

Go to the source

MIT Technology Reviewtechnologyreview.com

Publisher excerpt: Over the summer I talked to the CEO of Springboards, a startup building an LLM that’s designed to come up with a wider variety of responses than its mainstream rivals do. At the start of the call, he said something that’s been stuck in my head since: “We often say that we’re a self-loathing AI…
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