Salesforce Agentforce Life Sciences Selected by Viatris as Its Global Customer Engagement Platform
Viatris just chose Salesforce Agentforce to handle customer engagement across its entire global operations. That's not a pilot—it's a company-wide deployment.
Why it matters
Salesforce's AI-powered Agentforce platform is moving beyond early adopters into large-scale enterprise deployments in regulated industries. This signals growing confidence in AI agents for mission-critical customer engagement workflows in healthcare.
The key facts
9 to knowViatris (global healthcare company) selected Agentforce Life Sciences
Platform deployed across medical, commercial, and patient support functions
Global deployment spanning customer engagement and healthcare professional engagement
Enables data-driven, connected engagement across global operations
Salesforce Agentforce entering regulated healthcare sector at scale
Viatris selected Agentforce Life Sciences as global customer engagement platform
Deployment covers medical, commercial, and patient support functions
Use case: connected, data-driven engagement across global operations
Life sciences sector adoption of AI-native CRM tools
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: Salesforce today announced that Viatris, a global healthcare company, selected Agentforce Life Sciences for Customer Engagement as its global customer engagement platform to connect with customers and healthcare professionals worldwide to support end-to-end engagement across medical, commercial,…