AgentsSeptember 11, 2026via SiliconAngle
Salesforce introduces new AI agents to automate sales, support tasks
Why it matters
Salesforce is shipping autonomous agents as standard product features in its widely-deployed CRM and support systems. This is a significant real-world agent deployment story: Agentforce Coworker moves from experimentation to general availability, targeting the two workflows (sales, support) where enterprises have the most immediate ROI pressure.
Key signals
- Salesforce introduces new AI agents for sales and support automation
- Agents built into Agentforce Coworker—embedded in company's cloud services
- Most features generally available today; remainder launching in phased rollout
- Targets sales and technical support teams as primary use cases
- Part of Salesforce's broader agent-first product strategy
- New AI agents for sales and technical support tasks
- Built into Agentforce Coworker automation tool
- Integrated across multiple Salesforce cloud services
- Most features generally available today; rollout in phases
- Published September 11, 2026
The hook
Salesforce rolls out production AI agents across sales and support—not pilots, but GA features in its core cloud platform.
Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive. The agents are rolling out alongside a new version of Agentforce Coworker, an automation tool built into several of the company’s cloud services. Most of th…