ToolsThe story, in brief
ServiceNow clears agents for landing with new AI control tower
ServiceNow just shipped an 'AI control tower' — giving enterprise ops teams one place to monitor, govern, and deploy autonomous agents at scale.
The KeyNews take
Why it matters
ServiceNow is moving beyond chatbots into agent orchestration. The 'control tower' positions them as the operational backbone for companies deploying multiple AI agents across workflows — a critical layer as enterprise AI moves from experimentation to production.
The key facts
5 to knowServiceNow launches AI control tower product feature
Designed for monitoring and governance of autonomous agents
Targets enterprise operations and workflow automation
Agent orchestration and control positioning
Published May 5, 2026 — recent/breaking
Go to the source
The Register AI/MLgo.theregister.com