ToolsMay 5, 2026via The Register AI/ML
ServiceNow clears agents for landing with new AI control tower
Why it matters
Enterprise AI governance is shifting from oversight to active control. ServiceNow's consolidated monitoring and kill-switch infrastructure addresses the operational risk that's kept many Fortune 500s from deploying autonomous agents at scale.
Key signals
- ServiceNow acquired Veza (identity/access monitoring) and Traceloop (LLM observability)
- New product: 'AI control tower' with agent kill-switches and workflow monitoring
- Positions ServiceNow as governance-first player in agent deployment
- Targets Fortune 500 risk/compliance gatekeeping for AI autonomous systems
The hook
ServiceNow just weaponized AI governance. Two acquisitions (Veza, Traceloop) now power an 'AI control tower' that can kill agents mid-flight.
ServiceNow acquisitions Veza and Traceloop join to monitor agents and AI workflows