Six Principles of Voice Design
Salesforce ships voice design principles for Agent Script—six patterns to encode natural-sounding agent interactions.
Why it matters
Salesforce is formalizing voice UX as a core Agent Script capability, signaling that voice agents are moving from prototype to production-grade deployment. The before/after examples suggest Agentforce is hardening voice design as a product differentiator.
The key facts
11 to knowSix voice design principles documented
Before-and-after audio examples provided
Agent Script encoding patterns included
Published October 8, 2026
Salesforce blog post (vendor documentation, not third-party testing)
Salesforce product: Agent Script
Focus: six voice design principles for agent interactions
Deliverable: audio examples and code patterns
Target audience: Agentforce practitioners
Publication: vendor blog (Salesforce official)
No pricing, availability, or feature-gate changes disclosed
Go to the source
Salesforce Blogsalesforce.com
Publisher excerpt: Play before-and-after audio examples of six voice design principles, then see how to encode each one in Agent Script.