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“Slay the dragon”: Appian says process orchestration is the fix enterprise AI keeps skipping

Enterprise AI is broken. Not because the models aren't good enough — because nobody's managing the workflows.

Illustration of independent geometric mechanisms passing paper tasks along branching amber tracks.
AI agents and the coordination of work.AI illustration by KeyNews
The KeyNews take

Why it matters

Strategic commentary on enterprise AI implementation gaps: process orchestration and workflow management are being overlooked in favor of point-solution tooling, creating a bottleneck that more AI won't fix.

The key facts

8 to know
  1. Marc Wilson (Appian co-founder) argues enterprises face 'unmanaged white space' rather than tool scarcity

  2. Process automation framed as missing strategic layer in enterprise AI deployments

  3. Commentary suggests enthusiasm for AI tools outpacing strategic implementation thinking

  4. Focus on workflow/orchestration gaps as competitive advantage lever

  5. Marc Wilson, Appian co-founder, argues process orchestration is undervalued in enterprise AI strategies

  6. Core insight: enterprises have 'white space' (unmanaged gaps) rather than a tools deficit

  7. Implication: enthusiasm for AI tools is outpacing strategic governance and workflow design

  8. Strategic positioning: process automation as competitive advantage vs. raw AI capability arms race

Go to the source

SiliconAnglesiliconangle.com

Publisher excerpt: The enthusiasm for enterprise AI is outpacing strategic thinking — and process automation, not more AI tools, is the fix most organizations might be missing. The wall that most enterprises face is an overabundance of unmanaged “white space”, not a lack of AI tools, according to Marc Wilson…
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