The Forrester Customer IAM (CIAM) Landscape Is Live
AI agents are forcing identity teams to rethink access control—Forrester's 2026 CIAM Landscape identifies agent identity as a new category.
Why it matters
As AI agents proliferate in customer-facing workflows, identity and access management is evolving to treat agents as a distinct identity type. This is an early signal that enterprises are moving beyond pilot deployments and building infrastructure for agentic systems at scale.
The key facts
9 to knowForrester 2026 CIAM Landscape published
AI agents identified as a new identity type requiring dedicated CIAM management
CIAM solutions now enabling organizations to manage inbound access of customer AI agents
Three primary drivers identified for current CIAM landscape (specific drivers not detailed in excerpt)
Forrester 2026 CIAM Landscape report published
AI agents identified as new identity type in CIAM
Three primary drivers identified (specific drivers not detailed in excerpt)
CIAM solutions increasingly managing inbound access of customer AI agents
Report focuses on organizational enablement of agent access control
Go to the source
Forrester Blogforrester.com
Publisher excerpt: The 2026 installment of the Customer Identity and Access Management (CIAM) Landscape has just published. The report identified three primary drivers currently driving the CIAM landscape. AI agents are a new identity type in CIAM. In our research, we found that CIAM solutions are increasingly…