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Trust in the Era of Agents: Highlights from the 2nd Annual Trusted AI Impact Report

Enterprise AI is shifting from assistants to autonomous agents. Here's what trust actually means at scale.

Reporting by Salesforce Blog 1 min brief
Illustration of independent geometric mechanisms passing paper tasks along branching amber tracks.
AI agents and the coordination of work.AI illustration by KeyNews
The KeyNews take

Why it matters

As AI moves from generative assistants to autonomous agents, enterprise leaders face new governance and trust challenges. Salesforce's 2nd annual report signals that trust frameworks are becoming table-stakes for deployment, not optional.

The key facts

10 to know

  1. Salesforce's 2nd Annual Trusted AI Impact Report published May 2026

  2. Focus on transition from predictive → generative → agentic AI

  3. Trust positioned as #1 enterprise value for AI deployment

  4. Shift from AI assistants to autonomous agent models

  5. Enterprise governance and trust frameworks emerging as deployment requirement

  6. Salesforce 2nd Annual Trusted AI Impact Report published

  7. Focus on trust across predictive, generative, and agentic AI eras

  8. Enterprise AI shifting from assistants to autonomous agents

  9. Trust positioned as #1 value for Salesforce

  10. Report addresses governance and accountability in agentic systems

Go to the source

Salesforce Blogsalesforce.com

Publisher excerpt: At Salesforce, trust is our #1 value and has stayed at the forefront of our work from the predictive, generative to now agentic AI era. As enterprise AI shifts from assistants to autonomous…
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