ToolsThe story, in brief
U.S. Department of Labor Taps Agentforce to Enhance Citizen Support
Not a pilot. U.S. Department of Labor deployed Salesforce's Agentforce across its National Contact Center to handle 24/7 citizen support.
The KeyNews take
Why it matters
Major government adoption of enterprise AI agents signals mainstream deployment beyond tech/finance sectors. DOL's move to Agentforce demonstrates real-world scaling of agentic AI for high-volume, mission-critical citizen services.
The key facts
5 to knowU.S. Department of Labor integrating Salesforce Agentforce
DOLA platform launched for National Contact Center
24/7 support for American workers and retirees
Government sector adoption of enterprise AI agents
Published March 26, 2026
Go to the source
Salesforce Newsroomsalesforce.com
Publisher excerpt: The U.S. Department of Labor (DOL) is transforming its National Contact Center with Salesforce and launching DOLA — powered by Agentforce — to provide enhanced, 24/7 assistance to American workers and retirees.