ToolsMarch 26, 2026via Salesforce Newsroom
U.S. Department of Labor Taps Agentforce to Enhance Citizen Support
Why it matters
Major government adoption of enterprise AI agents signals mainstream deployment beyond tech/finance sectors. DOL's move to Agentforce demonstrates real-world scaling of agentic AI for high-volume, mission-critical citizen services.
Key signals
- U.S. Department of Labor integrating Salesforce Agentforce
- DOLA platform launched for National Contact Center
- 24/7 support for American workers and retirees
- Government sector adoption of enterprise AI agents
- Published March 26, 2026
The hook
Not a pilot. U.S. Department of Labor deployed Salesforce's Agentforce across its National Contact Center to handle 24/7 citizen support.
The U.S. Department of Labor (DOL) is transforming its National Contact Center with Salesforce and launching DOLA — powered by Agentforce — to provide enhanced, 24/7 assistance to American workers and retirees.