WorkThe story, in brief
Why Anthropic Costs Are Unpredictable
ServiceNow already blew through its full-year Anthropic budget. And it has no way to see why.
The KeyNews take
Why it matters
As AI model costs spiral, enterprise customers are discovering they lack basic cost visibility and governance tools—creating budget chaos and forcing companies to choose between blind spending or cutting off access entirely.
The key facts
6 to knowServiceNow exceeded full-year Anthropic AI budget
Anthropic doesn't provide granular telemetry data to customers
Customers cannot see which users consume which tools or usage patterns
Enterprise software firms (SAP, Microsoft, Workday) offer telemetry; Anthropic does not
PagerDuty and ServiceNow cited as affected customers
Inability to identify 'tokenmaxxing' or inefficient usage patterns
Go to the source
The Informationtheinformation.com
Publisher excerpt: Anthropic customers are already feeling pinched by the company’s AI price hikes, Aaron and I reported Wednesday. Making matters harder, Anthropic customers like PagerDuty and ServiceNow—which says it already blew through its full-year budget for Anthropic AI tools—can’t predict what they’ll pay…